improveit! 360 integrates GuildQuality in its business management application to streamline survey process; boost referral business through online transparency.
Columbus, Ohio – October 13, 2011 – improveit! 360, the nation’s leading business management application for the home improvement industry, announced its partnership with GuildQuality. This alliance was formed to make it easier for remodelers and replacement contractors to quickly and effortlessly compile information needed to survey their customers.
GuildQuality, a leader in customer satisfaction surveying for home builders, remodelers and contractors, sought a partner to help streamline the process of gathering, organizing, and sending information needed to collect customer feedback. Quickly obtaining this feedback is crucial, especially now when consumers are more likely to share feedback on rating services such as Angie’s List and social media sites like Facebook. Based on this trend, it is more important than ever for home improvement companies to obtain client feedback so they may address job issues before they result in negative online posts. “Because home builders and remodelers are extremely busy running their businesses, we wanted to make it easy for them to get the value of customer surveys. improveit! 360 already helps thousands of remodelers close more leads, reduce their costs and streamline their entire business,” said Geoff Graham, CEO & Founder of GuildQuality. “We’re excited to partner with them in continuing to add services like ours to further support remodelers’ success.”
improveit! 360 automates the process of assembling the information required by GuildQuality to distribute surveys to customers, saving time and preventing duplicate efforts. Remodelers can schedule this process to automatically run at a specific time of day and be sent directly to GuildQuality for survey execution. Results are processed faster so home improvement companies can correct service issues discovered through customer feedback and maintain a positive online reputation.
“Being a member of GuildQuality is a reflection of the pride builders and home improvement companies have in their products, and the importance of customer satisfaction,” says improveit! 360 COO Jason Barr. “We’re excited to join forces with GuildQuality in our continued commitment to help remodelers streamline and simplify their businesses so they can focus on selling more, keeping their customers happy, and promoting positive customer feedback to generate more leads, referrals and repeat business.”
Guild Quality will co-present with improveit! 360 in a complimentary educational webinar for remodelers and contractors entitled, “Will Customer Comments About Your Remodeling Business Catapult or Crush You? Learn How to Manage Your Online Reputation and Use It to Generate Leads and Increase Sales.” on Oct. 19th from 2 – 3pm Eastern time.
About improveit! 360
Developed by home improvement industry experts for remodelers and contractors, improveit! 360 is a business management application designed to control chaos, accelerate growth, lower costs and improve operational efficiencies. With improveit! 360, remodelers are able to generate and close more leads while reducing their marketing costs, automating communications, tracking every customer interaction from one centralized location, and getting a 360o view of their operation for better decision-making. Built on the force.com platform, the application is remotely accessible via the web, highly secure, reliable and scalable. For more information and a free trial, call 866-421-3360, visit http://www.improveit360.com or email info (at) improveit360 (dot) com. To see improveit! 360 in action, watch our webinars at http://www.improveit360.com/Webinars.
GuildQuality measures customer satisfaction for the best home builders, remodelers, and real estate developers in North America. Using customer surveying and web-based reporting, GuildQuality helps building professionals of all sizes and types gain a clear understanding of how they and their team members perform in comparison with other companies like themselves. For more information, call 888-355-9223 or visit http://www.guildquality.com
(614) 421-3000 x1163