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IMPROVEIT! 360, LLC
IMPORTANT: READ THIS LICENSE CAREFULLY. BY ELECTRONICALLY SIGNING THE AGREEMENT (AS DEFINED BELOW), BY CLICKING ON A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING A LICENSE & SIGNATURE PAGE THAT INCORPORATES THE TERMS OF THIS AGREEMENT BY REFERENCE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT SIGN AND RETURN THE AGREEMENT, CLICK ON THE BOX TO INDICATE YOUR ASSENT OR EXECUTE AND RETURN THE LICENSE & SIGNATURE PAGE.
This Master Subscription Agreement (“Agreement”) is legal agreement between you (“Customer”) and Improveit! 360, LLC, an Ohio limited liability company with its principal place of business at 130 East Chestnut Street, Suite 200, Columbus, Ohio 43215 (“Improveit! 360”), made and entered into as of the date Customer indicates its acceptance to the terms and conditions of this Agreement, concerning your use of the Improveit! 360 software for which you have subscribed. You and Improveit! 360 hereby agree to bound by the following terms and conditions. Improveit! 360 may update this Agreement from time to time and Customer will have 30 days to reject the updated terms by providing written notice to Improveit! 360. If Customer continues to use or receive the Software following such period, the updated Agreement will be deemed accepted.
The terms and conditions of this Agreement will apply to your use of the “Software” (as defined below) pursuant to our 30 day free trial and/or if you actually license the use of the Software.
1. Fees.
1.1 In consideration of the performance by Improveit! 360 of its obligations under this Agreement, Customer will pay the fees outlined in the License & Signature Page (the “Schedule”) that you completed as part of your subscription for the Software, and any other fees which are mutually agreed to by the parties and incurred by Customer pursuant hereto (collectively, “Fees”), in accordance with the terms of this Agreement and the Schedule. The Fees listed on the Schedule entitle Customer to the data storage and file storage capacity listed on Exhibit A hereto. Additional data or file storage capacity is available at the rates listed on Exhibit A hereto. Improveit! 360 reserves the right to modify its Fees for any subsequent “Renewal Term” (as defined in Section 5.1) by giving Customer no less than 45 days prior notice of such change. The Fees may be subject to change from time to time, as determined solely by Improveit! 360.
1.2 Except as otherwise provided in the Schedule, undisputed Fees will be paid by Customer within 30 days after receipt of the relevant invoice by Customer. Customer will pay interest in the amount of 1.5% per month (or the highest rate permitted by law, whichever is lower) on any undisputed Fees not paid within thirty (30) days of such due date. If Customer disputes any invoice (such dispute to be in good faith), Customer shall pay the undisputed portion and will notify Improveit! 360 in writing, specifying the amount in dispute and its reason for disputing such amount and both parties shall use reasonable efforts to resolve such dispute. Nonpayment by Customer of any disputed fees and amounts will not be deemed to be a breach of this Agreement by Customer and the license to use the Software shall continue during such dispute resolution period. Notwithstanding anything contained herein to the contrary, the only Fees that may be disputed by Customer pursuant hereto are the Fees that are charged for the number of Authorized Users (as defined in Section 2.1) (e.g., Improveit! 360 has mistakenly charged the Customer for 10 Authorized Users and the Customer has only five Authorized Users pursuant to the terms hereof).
1.3 All Fees are exclusive of sales tax and other applicable taxes, which Customer will be responsible to pay (except that Improveit! 360 will pay income tax on its own income under this Agreement).
1.4 If credit card payments are selected on the Schedule, all Fees will be paid on or around each due date by debiting Customer’s credit card issuer. If ACH is selected on the schedule, all Fees will be paid on or around each due date by debiting the Customer’s bank processor. To effect such payment, Customer has completed the Schedule, and will complete such other documentation as the Improveit! 360 may reasonably request from time to time.
2. Software License.
2.1 License Grant. Subject to the terms and conditions contained in this Agreement, Improveit! 360 grants to Customer a non-exclusive, non-transferable, non-sublicensable license for the term of this Agreement, and only for purposes of operating its business and for its own customer relations management, to access and use, through the maximum number of employees or agents listed on the Schedule(collectively, the “Authorized Users”) (a) the Software made available by Improveit! 360 via the Internet, together with any modifications, enhancements, or corrections thereto that Improveit! 360 may make generally available to its customers from time to time (collectively, the “Software”); and (b) any user manuals and on-line help information for the Software, that Improveit! 360 may create and make generally available to its customers from time to time, whether in print, or in digital form over the Internet (“Documentation”). Notwithstanding anything contained herein to the contrary, Customer may download, copy, view and print content created using the Software for Customer’s internal use only; provided, that all trademark, service mark, logos or other intellectual property notices are not removed or altered in any way.
2.2 License Exclusions. Except as expressly authorized by this Agreement, Customer will not itself, nor through any parent, subsidiary, affiliate, or third party:
(a) Copy, modify or create derivative works based upon the Software or Documentation;
(b) Decompile, disassemble, or reverse engineer the Software in whole or in part;
(c) Defeat, disable or circumvent any protection mechanism related to the Software or the Documentation;
(d) Sell, license, sublicense, lease, rent, or distribute to any third party, or disclose, permit access to, or transfer to any third party, any portion of the Software or the Documentation;
(e) Use the Software or the Documentation to operate a service bureau or to perform service department management services for any third party; or
(f) Export, access or use the Software in violation of any U.S. Department of Commerce export administration regulations or other applicable laws or regulations.
2.3 Ownership.
(a) Except for the rights expressly granted in this Agreement, this Agreement does not transfer to Customer any right, title, or interest (including any copyright, patent, trademark, trade secret or other intellectual property or proprietary right) in or to the Software or the Documentation. Customer acknowledges that Improveit! 360 retains sole and exclusive title to all portions of the Software, the Documentation and any copies thereof, and hereby assigns to Improveit! 360 all right, title, and interest in and to any modifications made to the Software or the Documentation by or on behalf of Customer, whether or not such modifications are permitted under this Agreement.
(b) Upon learning of any unauthorized possession or use of or access to the Software or the Documentation, Customer will promptly notify Improveit! 360 and, will promptly furnish details of such occurrence, and in any event in each instance, within 10 days of learning of such unauthorized possession, use or access. Customer shall implement measures reasonably requested by Improveit! 360 to prevent any such unauthorized access to the Software or the Documentation and shall provide assistance (at Improveit! 360’s sole cost and expense) as reasonably requested by Improveit! 360 to protect Improveit! 360’s rights against any third parties relating to such unauthorized use.
(c) Customer will retain all right, title and ownership interest in and to all data, content and materials entered and updated using the Software and that is stored in the Software (“Customer Data”).
(d) The terms of this Section 2.3 will survive termination of this Agreement.
2.4 Customer will permit only its Authorized Users in a total number not to exceed the numbers set out in the Schedule to have access to the Software or the Documentation. Customer will take reasonable steps to protect against use of the Software and Documentation other than as authorized by this Agreement. The number of Authorized Users may be decreased by Customer only at the beginning of a new Renewal Term and only if Customer has provided Improveit! 360 with no less than 45 days prior written notice of such decrease. Any decrease in the number of Authorized Users in compliance with this Section 2.4, will result in an appropriate decrease in the Fees. Customer is responsible for insuring that each Authorized User complies with the terms of this Agreement.
2.5 Each Authorized User will be able to access the Software and the Documentation solely through a user identification and a password (together, a “Password”) that will be issued to the Customer by the Improveit! 360. CUSTOMER IS RESPONSIBLE FOR KEEPING ALL AUTHORIZED USER PASSWORDS STRICTLY CONFIDENTIAL AND TAKING OTHER REASONABLE PRECAUTIONS TO PREVENT THEIR UNAUTHORIZED USE. Customer will notify Improveit! 360 promptly of any unauthorized use of a Password of which it becomes aware. Until Customer notifies Improveit! 360 in writing that a Password is being used improperly, Improveit! 360 will presume that all use of the Software using a Password is authorized by Customer, and Customer will remain liable for any damages or losses that are caused by access to the Software using such Password. Customer will be charged a monthly access fee for any unauthorized user who gains access to the Software without approval from Improveit! 360.
2.6 To access the Software and the Documentation via the Internet, Customer must have available to it the Internet browser and software applications listed on Exhibit B.
2.7 Customer acknowledges that portions of the Software platform are provided to Improveit! 360 under the terms of a Value Added Reseller Agreement, dated as of July 22, 2009, between Improveit! 360 and salesforce.com, inc., a Delaware corporation (“SFDC”). By executing and delivering this Agreement to Improveit! 360, and as a condition to accessing and using the Software and Documentation as provided herein, Customer further agrees to comply with the terms and conditions contained in the SFDC service agreement, a copy of which is attached hereto as Exhibit C (the “SFDC Sales Agreement”). SFDC is an intended third party beneficiary of the terms of the SFDC Sales Agreement. Notwithstanding anything contained herein to the contrary, Customer is contracting solely with Improveit! 360 for the Software and the Documentation and is not entering into a contractual relationship with SFDC by entering into this Agreement.
3. Subscription.
3.1 During the term of this Agreement and provided that Customer has paid all applicable fees, Improveit! 360 will use commercially reasonable efforts to provide access to the Software via the Internet. Subject to the terms of Exhibit D, the Software and Customer Data shall be available and shall perform in accordance with the Documentation 99.00% of the time during each calendar month (“Uptime Availability”) and if Improveit! 360 fails to meet this Uptime Availability, Improveit! 360 shall provide to Customer the credits as set forth in Exhibit D.
3.2 Improveit! 360 reserves the right to perform maintenance from time to time in connection with the Software and its website; Improveit! 360 will provide written notice to Customer prior to such maintenance if any downtime is expected to result.
4. Support.
4.1 Support Desk. Customer can telephone Improveit! 360’s hotline, which is available during Improveit! 360’s standard business hours, Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (excluding national holidays or other days banks are closed in Columbus, Ohio) (“Business Hours”) to notify the Improveit! 360 that the Software fails to perform in accordance with the Documentation. During those days, and between the hours of 5:00 p.m. to 8:00 p.m. EST Customers in the Central, Mountain and Pacific time zones may leave a message for the support staff. Improveit! 360’s support staff will use commercially reasonable efforts to resolve an identified problem promptly meeting the service levels set forth in Exhibit D; provided, Customer provides Improveit! 360 with sufficient information that is available to Customer, to reproduce the defect in question. If Improveit! 360 is unable, after repeated efforts to remedy any Severity 1 or Severity 2 service level issues, Improveit! 360 may terminate this Agreement by giving Customer written notice to such effect and refunding to Customer a pro rata portion of the prepaid monthly fee paid by Customer based on the amount of such month that the Software is not available; provided, however, if the Software is the subject of a “Severity 1” or “Severity 2” service level issue (as defined on Exhibit D hereto), then if such defect is not remedied within five days of Improveit! 360 learning of such defect, the Customer shall have the right to terminate this Agreement by giving Improveit! 360 written notice to such effect and Improveit! 360 will refund to Customer a pro rata portion of the prepaid monthly fee paid by Customer based on the amount of such month that the Software is not available.
4.2 Training. Improveit! 360 shall provide to one person designated by Customer (the “Administrator”) on line training on the use of the Software and the Documentation via webinar or online video sessions at such times and in such manner as the parties mutually agree. Such on line training will be provided to the Administrator free of charge. Any additional training (e.g., via telephone or in person) will be provided at such time and in such manner as the parties mutually agree and at Improveit! 360’s then applicable hourly rates.
4.3 Off-hours Support. Requests for support outside of Business Hours will be provided subject to availability and the Improveit! 360’s then applicable hourly rates.
4.4 Customization. Improveit! 360 is not obligated to customize or modify the Software for Customer. If Improveit! 360 does agree to customize or modify the Software for Improveit! 360, such work will be done on terms and conditions as mutually agreed to by the parties.
5. General Terms and Conditions.
5.1 Term and Termination.
(a) Subject to the terms of Sections 4.1, 5.1(b), 5.1(c), 5.1(f), 5.2(b), 5.2(g) and 5.4(j), the term of this Agreement shall be as set forth in this Section 5.1. The initial term of this Agreement will be for one (1) year (the “Initial Term”). After the Initial Term, this Agreement will automatically renew for successive one year terms (each, a “Renewal Term” and together with the Initial Term, the “Term”) unless and until either party gives the other party at least 45 days prior written notice of its intent to terminate the Agreement at the end of the then current Term. Improveit! 360 shall provide 3 written notices to Customer reminding the Customers of the expiration date of the Agreement and the requirement on part of Customer to provide to Improveit! 360 at least 45 days notice in the event Customer wishes to terminate the Agreement. Such notices shall be provided by Improveit! 360 at no less than the following time frames: 90 days, 60 days and 45 days prior to the expiration of the Initial Term or any Renewal Term.
(b) Notwithstanding anything contained in Section 5.1(a) to the contrary, Improveit! 360 may terminate this Agreement immediately upon written notice if (i) Customer breaches any obligation under this Agreement (other than as provided in subsections (iii) and (iv) below), and fails to remedy such breach within 30 days of receiving written notice of such breach from Improveit! 360; provided, however, if the same breach occurs more than once in any 12 month consecutive period, the cure period for each such additional breach will be only five days, (ii) Customer ceases operation as a going concern, is the subject of any voluntary or involuntary filing in any bankruptcy or insolvency proceeding, makes an assignment for the benefit of creditors, is subject to the appointment of a receiver, and in each case only if Customer defaults in making any undisputed payments, or admits in writing its inability to pay the Fees, (iii) Customer breaches any of the terms of the SFDC Service Agreement, or (iv) Customer breaches any of its obligations under Sections 2.2(b), 2.2(c), 2.2(f) or 5.3.
(c) Upon nonpayment due to credit card or ACH access denial or non-payment, the customer will be notified electronically and given 10 days from the date of receipt of such written notice to rectify the problem and make full payment of all undisputed amounts. In the event, Customer fails to make payment of all undisputed amounts within such 10 day period the Customer’s license and all access to the Software will be suspended. If full payment of all undisputed amounts is not received within 30 days from the date Customer receives such written notice, Improveit! 360 may terminate this Agreement pursuant to Section 5.1. For avoidance of doubt, if such nonpayment occurs more than once in any 12 month consecutive period, the Customer will have only five days to make full payment of all undisputed amounts for each such additional occurrence and if such payment is not made in full within such five day period, Improveit! 360 may terminate this Agreement pursuant to Section 5.1.
(d) If this Agreement is terminated by Improveit! 360 pursuant to Section 5.1(b), Customer will remain liable for the immediate payment in full of all Fees which would have become due during the remainder of the then current Term.
(e) Within 30 days following the termination of this Agreement for any reason, (i) Customer will return all copies of the Documentation or certify in writing that they have been destroyed, and any outstanding undisputed Fees will immediately become due and payable upon termination.
(f) Subject to the terms of Sections 4.1, 5.1(a), 5.2(g), and 5.4(j) and as set forth in the last sentence of this section 6.1(f), Customer shall have the right to immediately terminate this Agreement in the event Improveit! 360 breaches any obligation under this Agreement and fails to remedy such breach within 30 days after receiving notice of such breach from Customer. Customer shall have the right to terminate this Agreement immediately in the event of breach of Section 5.3 by Improveit! 360.
(g) Customer is responsible for exporting all Customer Data from the Software prior to termination of this Agreement. Upon expiration or termination of this Agreement, Improveit! 360 shall provide written notice to Customer providing instructions on retrieval and export of Customer Data and will provide to Customer 10 days to export its Customer Data after receipt of such letter.
5.2 Warranty and Disclaimer of Warranty.
(a) During the term of this Agreement, the Software will function substantially in accordance with the Documentation. The Customer’s sole remedy for any failure to conform to this warranty will be as provided in Section 5 above.
(b) Improveit 360 warrants that (i) unless specifically set forth on Exhibit B, the use and access of the Software in accordance with the Documentation shall not require Customer to purchase any additional third party products or any software licenses, and (ii) it has the right to enter into this Agreement and grant Customer the licenses to the Software as set forth in this Agreement (including any third party software included, embedded or provided with the Software), and (iii) it shall use industry standard firewall and security protection from any network attack and other malicious harmful or disabling data, work, virus, code or program, and (iv) in the event of termination of the Value Added Reseller Agreement between Improveit! 360 and SFDC for any reason, Customer’s right to use the SFDC Service (as defined in the SFDC Sales Agreement) via the Reseller Application (as defined in the SFDC Sales Agreement) shall continue until the expiration of the then current Term of this Agreement; provided that Customer is in compliance with the terms of the SFDC Sales Agreement, at which point this Agreement will terminate notwithstanding anything to the contrary in Section 5.1(a). Upon providing notice of termination or receiving notice of termination of Value Added Reseller Agreement, Improveit! 360 shall promptly, but in no event, more than two days, provide notice of such termination to Customer specifying the effective date of termination of this Agreement.
(c) The services to be provided by Improveit! 360 under this Agreement (the “Services”) will be performed in a workmanlike and professional manner and consistent with the industry standards. The Customer’s sole remedy for any failure to conform to this warranty is reperformance of the non-conforming Services.
(d) EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT, THE SOFTWARE, DOCUMENTATION AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND IMPROVEIT! 360 MAKES NO WARRANTY OF ANY KIND CONCERNING THE SOFTWARE, DOCUMENTATION, OR SERVICES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND IMPROVEIT! 360 DOES NOT WARRANT THAT THE USE OF SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ALL ERRORS WILL BE CORRECTED. No affirmation of Improveit! 360, by words or action, other than as set forth in this Section 5.2, will constitute a warranty.
(e) LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY. EXCEPT FOR (I) FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT (II) BREACH OF OBLIGATIONS SET FORTH IN SECTIONS 2.2, AND/OR 5.3, (III) ISSUANCE OF CREDITS AS SET FORTH IN EXHIBIT D IN NO EVENT SHALL EITHER PARTY’S LIABILITY FOR ANY AND ALL CLAIMS RELATED TO THIS AGREEMENT (WHETHER UNDER THE THEORIES OF BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) EXCEED THE FEES PAID UNDER THIS AGREEMENT IN THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM. THE PROVISIONS OF THIS AGREEMENT CONTAIN THE ENTIRE LIABILITY OF EACH PARTY, AND THE SOLE AND EXCLUSIVE REMEDY FOR THE OTHER PARTY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SOFTWARE OR THIS AGREEMENT.
(f) DISCLAIMER OF CONSEQUENTIAL DAMAGES. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOSS OF USE, INCOME OR PROFIT, OR LOSS OF OR DAMAGE TO ANY PROPERTY OR DATA (INCLUDING PROPERTY OR DATA HANDLED OR PROCESSED THROUGH THE USE OF THE SOFTWARE OR SUPPORT SOFTWARE) OR ANY PUNITIVE DAMAGES.
(g) Improveit! 360 shall indemnify, defend and hold harmless Customer, its officers, directors, employees, customers and agents from any and all claims, damages, expenses and costs (including attorney’s fees and court costs) arising from any claim that the Software and/or Documentation infringes any patent, copyright, trademark, trade secret, or other intellectual property or proprietary right of any third party (“Claim”); provided, that Customer promptly notifies Improveit! 360 of the Claim, allows Improveit! 360 to control the defense of such Claim, does not agree to any settlement of such Claim without Improveit! 360’s prior written consent and provides, at Improveit! 360’s expense, such information and assistance as Improveit! 360 reasonably requests in connection with the defense of such Claim. This indemnity shall not apply to any Claim of infringement resulting from use or combination of the Software with software, hardware or other materials not approved by Improveit! 360; provided that such Claim would not have arisen but for the combination of the Software with such un-approved software, hardware or materials. If the Software or Documentation becomes, or in Improveit! 360’s opinion are likely to become, the subject of a claim of infringement of a patent, trade secret or copyright, Improveit! 360 may, in its sole discretion and at its sole cost and expense, (i) secure the right for Customer to continue to use the Software and the Documentation, (ii) replace or modify the Software or Documentation to make it non-infringing such that it continues to perform substantially in accordance with the Documentation or (iii) terminate this Agreement by giving Customer written notice to such effect and refunding to Customer a pro rata portion of the prepaid monthly fee paid by Customer based on the amount of such month that the Software is not available. Customer shall have the right to participate in the defense of any such Claim at its own expense. Improveit! 360 shall not, without first obtaining Customer’s prior written consent, settle any claim in any manner where Customer would be required to admit any liability. In the event the options listed in subsections (i) or (ii) are not implemented and Customer’s use of the Software and/or Documentation is materially affected by the Claim or Customer’s continued use of the Software would reasonably result in continued liability for Customer, Customer shall have the right to immediately terminate this Agreement by providing written notice to Improveit! 360.
(h) THE REMEDIES SET FORTH IN SECTIONS 5.2 (g) STATE THE ENTIRE LIABILITY OF IMPROVEIT! 360 WITH RESPECT TO INFRINGEMENT OF PATENTS, COPYRIGHTS, TRADEMARKS, TRADE SECRETS, OR OTHER INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS OF ANY THIRD PARTY BY THE SOFTWARE, THE DOCUMENTATION OR ANY PART THEREOF AND IMPROVEIT! 360 WILL NOT HAVE ANY ADDITIONAL LIABILITY WITH RESPECT TO ANY ALLEGED OR PROVEN INFRINGEMENT.
(i) Non-GA Services. From time to time Improveit! 360 may provide product features or services that are not generally available to all of Improveit! 360 customers (“Non-GA Services”). Customer may choose not to use any Non-GA Services in Customer’s sole discretion. Any Non-GA Services will be clearly designated as beta, pilot, limited release, developer preview, non-production or by a description of similar import. Non-GA Services are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms. NON-GA SERVICES ARE NOT CONSIDERED “SERVICES” HEREUNDER AND ARE PROVIDED “AS IS” WITH NO EXPRESS OR IMPLIED WARRANTY. We may discontinue Non-GA Services at any time in Improveit! 360’s sole discretion and may never make them generally available.
(j) RELEASE OF LIABILITY. REGARDLESS OF THE APPROVAL BY BOTH NAPAC AND KACHINA’S LEGAL COUNSEL ANY FORMS OR DOCUMENTATION ASSOCIATED WITH IMPROVEIT! 360, KACHINA, AND FEDERAL TOXIC SUBSTANES CONTROL ACT AND STATE LAWS, IMPROVEIT! 360 OR KACHINA MAKE NO GUARANTEE OR WARRANTY OF LEGAL COMPLIANCE. FURTHERMORE ANY FORMS OR DOCUMENTS PROVIDED FOR OR USED IN ACCORDANCE WITH IMPROVEIT! 360 FEATURES ARE INTENDED TO BE OPERATIONAL IN NATURE AND ARE NOT DESIGNED TO BE LEGAL DOCUMENTS. IMPROVEIT! 360 OR KACHINA DO NOT PROVIDE LEGAL ADVICE, AND PRIOR TO UTILIZING ANY FORM OR DOCUMENTATION OFFERED BY IMPROVEIT! 360 OR KACHINA, WE RECOMMEND THAT THE CUSTOMER CONSULT WITH EXPERIENCED INDUSTRY LEGAL COUNSEL.
5.3 Confidential Information. Each party agrees that the “Confidential Information” (as defined below) of the other party will be held in confidence to the same extent and the same manner as each party protects its own Confidential Information but each party agrees that in no event will less than reasonable care be used. Each party further agrees not to use any of the Confidential Information for its own benefit (except as specifically provided herein) or the benefit of any third party. Each party will use all reasonable steps to ensure that the other party’s Confidential Information received under this Agreement is not disclosed in violation of this paragraph. “Confidential Information” means: the terms of this Agreement, except as otherwise specifically provided in this Agreement; each party’s trade secrets, including but not limited to, financial information, processes, formulas, specifications, programs, instructions, source code, technical know-how, methods and procedures for operations, benchmark test results, information about employees, customers, marketing strategies, services, business or technical plans and proposals, in any form; and any other information relating to either party that is not generally known to the public at large. With respect to Improveit! 360, the Software and Documentation, all information, drawings, specifications, documentation, software listings or code which Improveit! 360 may have imparted and may from time to time impart to the Customer relating to the Software or Documentation, constitute Confidential Information. With respect to the Customer, the Customer Data constitutes Confidential Information of Customer and Customer shall be responsible for insuring that all Authorized Users comply with the obligations of this Section 5.3 as if they were a party hereto.
(a) Confidential Information shall not include information that: (i) is or becomes generally known or available to the public at large through no act or omission of the recipient; (ii) can be demonstrated to have been available lawfully to either party prior to the disclosure or had thereafter been furnished to either party without restrictions to disclosure or use; (iii) can be demonstrated to be independently developed by the recipient of Confidential Information without use of such Confidential Information and such independent development is proven on the basis of either party’s records related to such development; or (iv) is required to be disclosed by a court order or other governmental action.
(b) Each party agrees that disclosure of any Confidential Information of the other party will give rise to irreparable injury to the other party, or to the owner of such information, and that such injury is not adequately compensable in damages. Accordingly, such other party may seek and obtain injunctive relief against the breach or threatened breach of this section, in addition to any other legal remedies which may be available.
5.4 Miscellaneous Terms.
(a) Other agreements. This Agreement, the Schedule and the Exhibits hereto contain the complete agreement between the parties and supersedes all other agreements between the parties relating to the subject matter of this Agreement.
(b) Modification. Except as provided in Section 1.1, no modification, waiver or amendment of this Agreement will be valid unless in writing and signed by both parties.
(c) Waiver. The waiver by either party of any default or breach of this Agreement in one instance will not constitute a waiver of any other default or breach or of the same default or breach in another instance.
(d) Injunctive Relief. Customer acknowledges and agrees that any violation of the rights of Improveit! 360 under Sections 3, 5.3 or 5.4(h) of this Agreement will cause immediate and irreparable harm to Improveit! 360 for which money damages cannot adequately compensate Improveit! 360. Accordingly, notwithstanding any other provision of this Agreement, Customer agrees that in the event of any such occurrence, or threat of same, Improveit! 360 will be entitled to obtain immediate injunctive relief from any court or tribunal of competent jurisdiction, without the requirement of posting bond.
(e) Governing law. This Agreement will be governed and construed pursuant to the laws of the State of Ohio, without regard to its conflict of laws provisions.
(f) Jurisdiction. Each of the parties to this Agreement irrevocably submits to the jurisdiction of any state or federal court sitting in Franklin County, Ohio, and further agrees that any action or proceeding arising out of or relating to this Agreement will be heard and determined in such court, except that actions for injunctive relief may be brought as provided in Section 5.4(d). Each of the parties to this Agreement irrevocably waives any defense of inconvenient forum to the maintenance of any action or proceeding so brought, and waives any bond, surety or other security that might be required of the other party with respect thereto.
(g) No partnership. Nothing in this Agreement is intended to, or will be deemed to, create an employment relationship, a partnership or a joint venture between the parties, or to derogate from any relationship between the parties that may exist by virtue of any other agreement between them.
(h) Solicitation. During the Term of this Agreement and for one year thereafter, neither party shall either, directly or indirectly, for the benefit of itself or any other person or entity (i) induce or influence, or attempt to induce or influence, any employee of the other party (“employer”) to terminate his or her employment or engagement with the employer (or not to become associated with or not to do business with employer), (ii) in any way interfere with the relationship between employer and any of its employees, or (iii) employ, or otherwise engage as an employee, independent contractor or otherwise, any employee of the employer who was employed by such employer within the 18 month period immediately preceding the termination or expiration of this Agreement.
(i) Assignment. Neither party may assign this Agreement in whole or in part through the operation of law or otherwise without the written consent of the other party, which shall not be unreasonably withheld; provided, however, that either party may assign this Agreement in whole or in part to any third party who acquires all or substantially all of such party’s business without having to first acquire the prior written consent of the other party.
(j) Force Majeure. Neither party will be liable for any delay in performance or failure to perform, other than paying any Fees, resulting from circumstances beyond its control. Improveit! 360 shall not be provided the benefit under this section, if the impact or delay due to such force majeure event could have reasonably been circumvented through the use of commercially reasonable alternate sources, workaround plans, disaster recovery and redundancy plans or other means In the event any force majeure event continues for a more than 10 days, Customer shall have the right to terminate this Agreement. Fees shall be suspended for any period that Customer is unable to utilize the Software, and Customer shall be entitled to offset such fees to the extent previously paid, against future payments due hereunder; provided that in the event of termination of the Agreement, Improveit! 360 shall refund to Customer a pro rata portion of the prepaid monthly fee paid by Customer based on the amount of such month that the Software is not available.
(k) Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision will be construed to apply to the extent permitted under applicable law, and the remaining provisions will remain in full force.
(l) Notices. All notices required under this agreement will be sent to Improveit! 360 and Customer at their respective addresses as shown on the Schedule (or to such other address as is hereafter furnished to the other party in writing in accordance with this Section) by (i) reputable overnight courier such as Federal Express, (ii) by personal delivery or (iii) by Registered Certified Mail, postage prepaid, return receipt requested. Notice will be effective upon receipt.
(m) Records. Customer shall keep reasonably complete and accurate books and records of its activities hereunder to enable Improveit! 360 to audit its compliance with the terms of this Agreement. From time to time (but not more frequently than once in any 12 month period), Customer will permit Improveit! 360, or its agents, to audit and analyze Customer’s relevant records to ensure compliance with all the terms of this Agreement. Any such audit shall be permitted within five days of Customer’s receipt from Improveit! 360 of a written request to audit, during normal business hours, at a time mutually agreed upon. If any such audit reveals an underpayment to Improveit! 360 hereunder, the amount of such underpayment will be paid to Improveit! 360 within thirty (30) days of the completion of the audit. The cost of such an audit shall be borne by Improveit! 360 unless the parties agree that an underpayment of 5% or more of the amount properly payable to Improveit! 360 during the period that was the subject of the audit has occurred, in which case, Customer shall within thirty (30) days of written request therefore, reimburse Improveit! 360 for the reasonable costs of the audit (as well as the amount of any such underpayment).
(n) Coupons and promotions. Customer may be authorized from time to time to use coupons or promotional codes, and will be individually and specifically authorized to redeem such discounts by Improveit! 360. Any unauthorized use of such coupons and promotions will be subject to applicable rate fees, applied from such time of discovery back to the original purchase date and all arrearage will be due immediately in a lump sum to Improveit! 360.
(o) Source Code Escrow. As used herein, “Release Condition” means (i) if Improveit! 360 becomes unable to support the Software by reason of insolvency, making an assignment for the benefit of creditors, having a receiver appointed to manage its affairs, ceasing to do business or being adjudicated a bankrupt under the laws of the United States, and (ii) Customer’s use of the Software is likely to be seriously impaired as a result. If a Release Event occurs, Customer will give written notice to Improveit! 360 specifying the nature of the Release Event and the reasons why Customer’s use of the Software will be seriously impaired. If a Release Event occurs, Customer will be furnished with a copy of the source code for the Software, and Customer shall be authorized to use such source code only for the purpose of performing those support services with respect to the Software that Improveit! 360 was to perform under this Agreement. Any such source code shall be treated as Confidential Information of Improveit! 360 under this Agreement.
EXHIBIT A (TO MSA)
HOSTING SERVICES
Storage:
• Data Storage per site license included with this license: 500,000 records
o Example – “Records” includes but is not limited to Prospect Records, Appointment Records, Sales Records, Project / Project Activity Records and Additional Supporting Records
o Additional data storage, if needed, would incur additional charges per every 250,000 records / per month.
o Please contact Account Rep for updated pricing.
• File Storage per site license included with this license: 1 GB storage.
o Example – “File Storage” includes attachments to records throughout the system including all forms of documents and pictures attached to data records.
o Additional file storage, if needed would incur additional charges per every 10 GB of storage / per month.
o Please contact Account Rep for updated pricing.
GEOCODING SERVICE
• GeoCoding is priced, distributed and licensed on a per Org, per product basis.
• Initial setup and first-time geocoding of current prospects is charged based on the price provided on the Customer’s EULA or any agreement thereafter adding such services.
• If Customer exceeds the following monthly upper limits, additional cost may apply at then current rates, per prospect.
o Professional: 3,300 new and original prospects entered in one calendar month.
o Enterprise: 10,000 new and original prospects entered in one calendar month.
• Customer is subject to auditing to ensure compliance with usage terms at any time, upon request from improveit! 360. Customer is only required to provide specific information relative to ensuring compliance.
EXHIBIT B (TO MSA)
BROWSER AND SOFTWARE REQUIREMENTS
Web Browsers:
Apple® Safari® version 5.x and 6.x on Mac OS X
Google Chrome ™ most recent and stable version
Microsoft ® Internet Explorer ® versions 9, 10, and 11.
Mozilla ® Firefox ® most recent and stable version
Recommendations and Requirements for All Browsers:
Enable JavaScript, Cookies, and SSL 3.0
Recommended minimum screen resolution of 1024 x 768
Connect for Outlook:
Microsoft® Outlook® 2002, 2003, 2007
Microsoft Windows® 2000, Windows XP, Windows Vista®, or Windows 7 (32-bit only)
Microsoft Exchange Server
Microsoft Word 2002, 2003, or 2007
Salesforce for Outlook:
Microsoft® Outlook ® 2007, 2010, 2013
Microsoft Windows® XP (32-bit only), Windows Vista® (32-bit only), Windows 7, Windows 8, Windows 8.1 (Pro only)
PDF:
Adobe Reader 9.x or later
QuickBooks Integration:
QuickBooks versions supported: 2007 – 2014 (online versions are not supported)
Microsoft Windows® XP, Windows Vista®, or Windows 7 (32-bit only; 64-bit is not supported)
Microsoft Office:
Microsoft Office versions only (online versions and Office for Mac are not supported)
This is the portion of the agreement that covers the agreement terms for the Force.com development platform, delivered by Salesforce.com where the improveit! 360 software is developed and your data base and environment is hosted.
EXHIBIT C (TO MSA)
SALESFORCE.COM (SFDC) SERVICE TERMS OF USE
“AppExchange” means the online directory of on-demand applications that work with the Service, located at http://www.appexchange.com or at any successor websites.
“Reseller” means improveit! 360 LLC.
“Reseller Application” means improveit! 360 CRM.
“Platform” means the online, Web-based platform service provided by SFDC to Reseller in connection with Reseller’s provision of the Reseller Application to You.
“SFDC Service” means the online, Web-based application and platform service generally made available to the public via http://www.salesforce.com and/or other designated websites, including associated offline components but excluding AppExchange applications.
“SFDC” means salesforce.com.
“Users” means Your employees, representatives, consultants, contractors or agents who are authorized to use the Service subject to the terms of these SFDC Service Terms of Use as a result of a subscription to the Reseller Application having been purchased for such User, and have been supplied user identifications and passwords by You (or by Salesforce.com or Reseller at Your request).
“You” and “Your” means the customer entity which has contracted to purchase subscriptions to use the Reseller Application subject to the conditions of these SFDC Service Terms of Use, together with any other terms required by Reseller.
“Your Data” means all electronic data or information submitted by You as and to the extent it resides in the Service.
1. Use of Service.
(a) Each User subscription to the Reseller Application shall entitle one User to use the Service via the Reseller Application, subject to the terms of these SFDC Service Terms of Use, together with any other terms required by Reseller. User subscriptions cannot be shared or used by more than one User (but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment with You or otherwise changed job status or function and no longer require use of the Service). For clarity, Your subscription to use the Platform hereunder does not include a subscription to use the SFDC Service. If You wish to use the SFDC Service or any of its functionalities or services, or to create or use additional custom objects beyond those which appear in the Reseller Application in the form that it has been provided to You by Your Reseller, visit www.salesforce.com to contract directly with SFDC for such services. In the event Your access to the Reseller Application provides You with access to the SFDC Service generally or access to any SFDC Service functionality within it that is in excess to the functionality described in the Reseller Application’s user guide, and You have not separately subscribed under a written contract with SFDC for such access, then You agree to not access and use such functionality, and You agree that Your use of such functionality, or Your creation or use of additional custom objects in the Reseller Application beyond that which appears in the Reseller Application in the form that it has been provided to You by your Reseller, would be a material breach of this Agreement.
(b) Notwithstanding any access You may have to the Platform or the SFDC Service via the Reseller Application, Reseller is the sole provider of the Reseller Application and You are entering into a contractual relationship solely with Reseller. In the event that Reseller ceases operations or otherwise ceases or fails to provide the Reseller Application, SFDC has no obligation to provide the Reseller Application or to refund You any fees paid by You to Reseller.
(c) You (i) are responsible for all activities occurring under Your User accounts; (ii) are responsible for the content of all Your Data; (iii) shall use commercially reasonable efforts to prevent unauthorized access to, or use of, the Platform and the SFDC Service, and shall notify Reseller or Salesforce.com promptly of any such unauthorized use You become aware of; and (iv) shall comply with all applicable local, state, federal and foreign laws and regulations in using the Platform and the SFDC Service.
(d) You shall use the Platform and the SFDC Service solely for Your internal business purposes and shall not: (i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Platform or the SFDC Service available to any third party, other than to Users or as otherwise contemplated by these SFDC Service Terms of Use; (ii) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (iii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material that is harmful to children or violates third party privacy rights; (iv) send or store viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs; (v) interfere with or disrupt the integrity or performance of the Platform or the SFDC Service or the data contained therein; or (vi) attempt to gain unauthorized access to the Platform or the SFDC Service or its related systems or networks.
(e) You shall not (i) modify, copy or create derivative works based on the Platform or the SFDC Service; (ii) frame or mirror any content forming part of the Platform or the SFDC Service, other than on Your own intranets or otherwise for Your own internal business purposes; (iii) reverse engineer the Platform or the SFDC Service; or (iv) access the Platform or the SFDC Service in order to (A) build a competitive product or service, or (B) copy any ideas, features, functions or graphics of the Platform or the SFDC Service.
2. Third-Party Providers. Reseller and other third-party providers, some of which may be listed on pages within SFDC’s website and including providers of AppExchange applications, offer products and services related to the Platform, the SFDC Service, and/or the Reseller Application, including implementation, customization and other consulting services related to customers’ use of the Platform and/or the SFDC Service, and applications (both offline and online) that interoperate with the Platform, SFDC Service, and/or the Reseller Application, such as by exchanging data with the Platform, the SFDC Service, and/or the Reseller Application, or by offering additional functionality within the user interface of the Platform, the SFDC Service, and/or the Reseller Application through use of the Platform and/or SFDC Service’s application programming interface. SFDC does not warrant any such third-party providers or any of their products or services, including but not limited to the Reseller Application or any other product or service of Reseller, whether or not such products or services are designated by SFDC as “certified,” “validated” or otherwise. Any exchange of data or other interaction between You and a third-party provider, including but not limited to the Reseller Application, and any purchase by You of any product or service offered by such third-party provider, including but not limited to the Reseller Application, is solely between You and such third-party provider. In addition, from time to time, certain additional functionality (not defined as part of the Platform or SFDC Service) may be offered by SFDC or Reseller to You, for an additional fee, on a pass-through or OEM basis pursuant to terms specified by the licensor and agreed to by You in connection with a separate purchase by You of such additional functionality. Your use of any such additional functionality shall be governed by such terms, which shall prevail in the event of any inconsistency with the terms of these SFDC Service Terms of Use.
3. Proprietary Rights. Subject to the limited rights expressly granted hereunder, SFDC reserves all rights, title and interest in and to the Platform and the SFDC Service, including all related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth in these SFDC Service Terms of Use. The Platform and the SFDC Service is deemed SFDC confidential information, and You will not use it or disclose it to any third party except as permitted in these SFDC Service Terms of Use.
4. Compelled Disclosure. If either You or SFDC is compelled by law to disclose confidential information of the other party, it shall provide the other party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the other party’s cost, if the other party wishes to contest the disclosure.
5. Suggestions. You agree that SFDC shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into any SFDC products or services any suggestions, enhancement requests, recommendations or other feedback provided by You or Your Users relating to the operation of the Platform and/or the SFDC Service.
6. Termination. Your use of the Platform and the SFDC Service may be immediately terminated and/or suspended upon notice due to (a) a breach of the terms of these SFDC Service Terms of Use by You or any User, (b) the termination or expiration of Reseller’s agreement with SFDC pursuant to which Reseller is providing the Platform as part of the Reseller Application to You, and/or (c) a breach by Reseller of its obligations to SFDC with respect to the subscriptions it is providing to You in connection with these SFDC Service Terms of Use.
7. Subscriptions Non-Cancellable. Subscriptions for the Platform and the SFDC Service are non-cancellable during a subscription term, unless otherwise specified in Your agreement with Reseller.
8. Data Storage. The Platform and SFDC Service includes a certain cumulative amount of storage per User subscription for no additional charge. Contact Your Reseller for additional information. Additional storage may be available for purchase from the Reseller.
9. No Warranty. SALESFORCE.COM MAKES NO WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO WITH RESPECT TO THE PLATFORM, THE SFDC SERVICE, AND/OR THE RESELLER APPLICATION, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALESFORCE.COM DISCLAIMS ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO RESELLER APPLICATION AND THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
10. No Liability. IN NO EVENT SHALL SFDC HAVE ANY LIABILITY TO YOU OR ANY USER FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES BASED ON LOST PROFITS, HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Further Contact. SFDC may contact You regarding new SFDC service features and offerings.
12. Google Programs and Services. Platform or SFDC Service features that interoperate with Google programs and services depend on the continuing availability of applicable Google application programming interfaces (“APIs”) and programs for use with the Platform and the SFDC Service. If Google Inc. ceases to make such APIs and/or programs available on reasonable terms to SFDC, SFDC may cease providing such features without entitling You or Reseller to any refund, credit, or other compensation.
13. Third Party Beneficiary. SFDC shall be a third party beneficiary to the agreement between You and Reseller solely as it relates to these SFDC Service Terms of Use.
EXHIBIT D (TO MSA)
SERVICE LEVEL AND CREDITS
Service Levels:
Response Time
improveit 360 service level agreements (SLA) vary based on the ticket type which includes Problem, Question & Request. Below are the expected response times by ticket type. The response time service level agreement commitment is 90% within the stated response time.
Ticket Type Response Time
Problem 2 hours
Question 4 hours
Request 4 hours
All Other 8 hours
Ticket Type Definitions:
Availability
If Improveit 360 fails to satisfy the Uptime Availability for a particular month, Improveit 360 shall pay to Customer, upon request, the Credits as set forth in the following:
Uptime Availability Credit
99.00% and higher None
98.99% – 95.99% 15% of Monthly Fee
Below 95% 25% of Monthly Fee
Each month, Customer will provide prompt written notice if the Software or Customer Data is unavailable or not performing in accordance with the Documentation so Improveit 360 can calculate the Uptime Availability for such month. Customer acknowledges that Improveit 360 will not be able to proactively calculate the Uptime Availability and it will be incumbent on the Customer to report any unavailability in order to become eligible to receive the Credit described above.
No Credits will be issued for any outages that are caused by:
• Customer’s equipment, software, facility, databases, or operator error;
• An interruption in Customer’s connection to the Internet;
• Routine maintenance of the Software of which Customer is given advance written notice.
SLAs apply only to improveit 360 proprietary software. improveit 360 makes no guarantees regarding the availability or efficacy of software not explicitly owned by improveit 360.
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