10 Common CRM Definitions You Should Know
No one likes confusing business lingo. Increase your chances of success with a Customer Relationship Management (CRM) software by stepping up your CRM vocabulary!
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No one likes confusing business lingo. Increase your chances of success with a Customer Relationship Management (CRM) software by stepping up your CRM vocabulary!
Think back to times where you’ve had a poor customer experience. Even if the product or service you purchased knocked your socks off, poor and disjointed communications, processes, or customer service can leave a sour taste in your mouth.
With abilities to automate processes, integrate with other systems, and collect and store mass amounts of customer data, it goes without saying that a CRM system can set your sales reps up for success.
In order to be more successful with a CRM system, it’s important you’re prepared for the potential pitfalls that can derail your progress.
As you are wrapping your head around the whirlwind that was 2019 and preparing for 2020…how are you going to set your home improvement company up for success?
“Know your numbers”. This is a quote from Mark Richardson’s article for Pro Remodeler. I think these three words sum up the essence of what it means to be successful in the home improvement industry.
Let’s pretend for a second that you are searching for some new business software for your home improvement business. You’ve done your due diligence, sat through demos of multiple systems, and narrowed it down to a couple of promising choices. Now you compare these systems to find the winner.
Close rate; you know, the percentage of appointments you run that end up in sales. If you are like most home improvement companies, you use this percentage to get a quick view of how your sales people are doing in the field.
In the next installment of our Tricks of the Trade series, we tackle the issue of no-shows. Despite best efforts to prevent it, this happens to many of the home improvement companies we work with. So we decided to offer some insights into how to keep your sales team productive when a potential client isn’t home.
In our last post we talked about the Sunk Cost Fallacy and how we, as decision makers, sometimes have a propensity for using the wrong information to power our choices. We thought it would be prudent to offer some ideas on how to overcome these obstacles. Not just for your home improvement business, but for your everyday life as well.
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